FAQs

What is GovDrive?

GovDrive is a secure, multi-tenant government cloud-based file storage and collaboration platform designed for seamless document sharing, access control, and data protection across ministries and departments. It enables authorized users to upload, store, sync, and manage official files while maintaining compliance with national data security policies.


What are the key benefits of using GovDrive?

GovDrive provides secure and efficient file management across government organizations with key benefits such as:

  • Centralized File Management
  • Comprehensive Search
  • Seamless Collaboration
  • Desktop Client Sync
  • Independent Instances
  • Email & Platform Integrations

How can I use GovDrive?

Authorized users can access GovDrive through the web portal or desktop client after logging in using Parichay Single Sign-On (SSO). Once signed in, users can upload files, organize folders, manage access permissions, and collaborate securely with other approved government users.


How can I contact the helpdesk in case of any query/complaint related to GovDrive?

You can reach the GovDrive helpdesk through any of the following channels:

  • Telephone:
    • 011 2290 2486
    • 011 2290 2494
    • Monday - Friday [09:00 AM to 07:30 PM IST]

  • Email Support:
    • support[hyphen]govdrive[at]gov[dot]in
    • support[hyphen]govdrive[at]nic[dot]in
    • servicedesk[at]nic[dot]in

  • Online Support (Service Desk Portal):

How much storage space does a user gets in GovDrive?

GovDrive provides each user with 50 GB of free storage by default.

Note: If additional storage is required beyond the default 50 GB, departments can request an upgrade or additional quota from their designated administrator, subject to approval and allocation by the relevant authority.

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